What Makes Florida Corporate Training An Excellent Choice?

Florida Corporate Training’s sales, service and management skills have been developed over a ten-year period, in partnership with our call center clients. Nothing makes it into the training if it cannot make it on the call center floor!

Additionally, every skill is powered by what we refer to as “Directed Dialogue.” For telephone success, all calls must be directed by the associate, yet calls must also seem like casual chats to the caller. Directed Dialogue is built into every skill to make sure that telephone conversations stay controlled and predictable. This benefits the customer just as much as it benefits the telephone associate.

Additional Ways We Differentiate Ourselves From Other Vendors

Experience

FCTC has been in the call center business since 1994. We have worked with every type of center, including service, service-to-sales, inbound sales, outbound telemarketing, help desks and technical centers.
Multiple Industries: Our experience in dozens of industries offers every new client unique ideas and fresh perspectives.

Proven Sales and Service Results

Check with our clients to learn how successful our clients have been using FCTC training on the center floor.  We have helped clients generate hundreds of millions of dollars in sales revenue.

Unique Sales Skills

Sure, the names of all the skill sets and sales steps sound the same from one provider to another, but it is in the details where FCTC distinguishes itself. You won’t find another course like Sales Mastery, anywhere. Try a demo to see the skills, live.

Service with That “Wow” Factor

Anyone can stand in front of your employees and tell them they should be more dynamic and friendly, but what did you really invest in if that is all they heard? At FCTC, we are all about the specific things people say on the phones and how they say them. We give your people specific best practices for every step of the call.

Call Center Floor Management

Perhaps the very best reason to go with FCTC – better management training for your floor managers. Your managers will learn the very best practices for managing the call center floor and driving performance, every day. CCFM is all about being in the trenches and developing your team’s communication skills, one coaching event at a time.