Selling by telephone is a difficult job and most sales people run out of steam before they run out of leads.

What is it that separates the best sales people from the rest?
Enthusiasm and an ability to express confidence in the product are a good start. Additionally, the best telephone sales associates have an effective plan. They work that plan, and they know how to execute correctly at each step of the sales call.

Telephone Sales Mastery works for the outbound sales person because it follows a natural call flow and offers the best skills for every step of a sales call, whether peaking the caller's interest quickly, handling upfront, reflexive objections or closing for the sale confidently.

"Telephone Sales Mastery is the key that will
unlock the potential of your telemarketers."

Peaking Buyer Interest
Participants learn two highly important skill sets. First, the module shows sales people how to identify the right buyer when they are speaking with receptionists. Too many sales opportunities never materialize simply because the wrong buyer said, "No." Second, participants learn the process for Peaking Buyer Interest, an easy-to-use skill that will get callers interested and excited in the first 25 seconds of a call. Sales people also learn unique secrets like "Shark-Proofing Statements" and "Value Drivers" that help them change the rules of telemarketing, tipping the advantages in their favor.

Reflexive Objections
A sales person should never be stumped or unsure of what to do when a caller says, "Not interested" near the beginning of a call. These "reflexive" objections are knee-jerk reactions which sales people can prepare for and work through most of the time. This module shows them how to do it with the Reflexive Objections process.