A Call to Action

If you are serious about having the very best call center performance, there is no better time than now to schedule a pilot training course. See what our training programs are all about.

Confidence in Our Programs

Most training companies want to sell you everything you will ever need, right up front. Florida Corporate Training Center is confident enough to showcase our skills in a pilot format. Whether you schedule a one-day pilot or a complete, three-day pilot program, we know the skills will be right for your center(s). We schedule training pilots to give you our best stuff, not to convince you to buy more. Every training pilot is real training. You select up to twelve participants. We recommend a mix of telephone agents, supervisors, quality assurance personnel and trainers so that every one can see the skills.

No Risk

We have seen organizations take more than a year to shop for telephone sales, customer service and/or floor management training, and then decide to develop their own training, taking many more months to do so. For a nominal investment, you can schedule a pilot for one of our programs, and receive the training in a matter of weeks. Since our programs are call-center specific and will likely need very little customizing for your centers, you can implement training throughout you centers almost immediately after completing the pilot. Call us today. See long-lasting results tomorrow.

One-Day Pilot: $1450.00 + travel expenses

This is a single day of training. Whether you are interested in Telephone Sales Mastery, Superior Service or Call Center Floor Management, we will help you select the three most appropriate training modules (skills) for a one-day program. We will build a day of training around these modules. The one-day program is excellent for getting to know the nature of the course in which you are interested, without spending a lot of money or time to do so.

Complete Three-Day Pilot: Fee for Selected Program ($7950.00-$8500.00) + travel expenses

Call centers are very busy. Finding time for training is difficult. We developed our programs so that clients can deliver these courses one or two modules at a time, not as complete, linear training courses lasting several days. When we train a pilot, we of course deliver the complete program from start to finish. Each program takes about 2.25 to 2.5 days to deliver.

Complete pilots are excellent because we spread the training out over three days, and spend the remainder of the time with your supervisors and floor managers. We give them an overview of the key floor-coaching skills that will make reinforcement easy, and we introduce the most critical skills from all of our training programs. Your staff will be able to apply these new skills immediately.

How Do You Get Started?

Contact the Florida Corporate Training Center today at 954-452-9870. We will discuss the course you are most interested in and help you decide which type of pilot is best for your training needs. We can help you set up a pre/post-measurement system so you can quantify your results. You determine the best location for the training and provide the training facility. Together, we schedule some dates. That's all there is to it.

We look forward to speaking with you soon.